Shipping policy

Sultana Shipping Policy

Thank you for shopping with Sultana. We are committed to getting your order to you as quickly and safely as possible.

Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. Delivery times are estimates and are not guaranteed.

Order Tracking Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Shipping Delays Sultana is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control. If your order is significantly delayed, please contact us through our Contact page.

Lost or Stolen Packages Sultana is not liable for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost, please contact the carrier directly with your tracking number.

International Shipping We currently ship within the United States. International shipping availability will be announced when available.

Sultana reserves the right to update this policy at any time.